How our services are delivered
Yamey does not sell or ship physical goods. Everything bought on Yamey is a service — a job done by an independent pro, or a vendor's monthly plan — delivered as described below.
Jobs booked by customers
- Booking. The customer books a fixed-price service, accepts a quote, or books an inspection visit in the app, and pays through our payment partners. The payment is held by Yamey.
- Acceptance. A verified pro who offers the service in the customer's area accepts the job. The customer is notified in the app, and both can chat there to agree on the visit.
- The work. The pro carries out the job at the agreed place and time — at the customer's address for home services, or online where the service allows it.
- Confirmation. The pro marks the job complete and the customer confirms it in the app. If the customer doesn't respond within 72 hours, the job counts as confirmed.
- Payment to the pro. The held payment, less the platform fee, is released to the pro after a holding period (7 days; 14 for a new pro's first jobs), during which a dispute can still be raised.
Timing is agreed between the customer and the pro for each job. If a pro cancels, the job is offered to other pros automatically, or the customer can cancel it for a full refund.
Vendor subscription plans
A plan is delivered digitally in the app. It becomes active as soon as the payment is confirmed — usually immediately — and the vendor can then choose their trades and start accepting jobs. Plans renew monthly until cancelled; a reminder is sent before each renewal. If a payment is never confirmed by the bank, the plan is cancelled and any amount taken is returned.
Cancellations and refunds
When a job or plan can be cancelled, and how refunds are made, is set out in our Refund & Cancellation Policy. Refunds are made to the original payment method.
Questions
Write to support@yamey.tech. We reply within two business days.